Support and FAQ

The planned comparison supports the CFPB H-24 Loan Estimate and H-25 Closing Disclosure model forms for the same loan file. The documents must be in USD and must contain enough information to identify the same transaction. Other forms, non-US documents, and non-USD amounts are outside scope. See the CFPB Appendix H model forms.

The sample illustrates Sections A, B, and C of the model disclosures. Charges paid to the creditor and services where the borrower was not permitted to shop are shown in the zero-percent group under the sample assumptions. Eligible services selected from the creditor's written list are combined in the ten-percent cumulative group. The actual category depends on shopping permission, affiliate status, provider selection, and supporting transaction facts.

No. The eligible charges are added together and the 10% threshold is applied to that group total. An increase on one line can be offset by a decrease on another eligible line within the same group. The zero-percent group is assessed item by item. Other rule exceptions and revised-estimate evidence can change the comparison baseline.

In your lender's portal or document app, download the original Loan Estimate and Closing Disclosure PDFs. Use the Share control and choose Save to Files, then keep both files in a folder you can find again. Prefer the original digital PDFs over screenshots so their text layers remain available. When the CloseShield iOS app is released, the intended flow is to select both files from the iOS document picker and export the completed reports through the iOS share sheet. That import and export workflow is not available from this website today.

No. This website has no document-upload field and does not accept borrower PDFs. Do not email PDFs, loan numbers, account identifiers, or property addresses to support. The sample preview uses only illustrative values typed into your browser.

The planned digital text-layer path is designed to run locally on the iPhone. A separate optional photo-scan fallback may route redacted page images through a Cloudflare proxy to the Google Gemini Paid API after on-device redaction and affirmative opt-in consent. Google's Paid API abuse-monitoring retention may last up to 55 days. Read the Privacy Notice before using that optional feature when released.

No. CloseShield is a mathematical document-comparison utility only — not attorney representation, tax preparation, or mortgage underwriting. A comparison is a prompt to ask your lender for the applicable estimate, transaction facts, and supporting explanation. It is not a lender, government, or court determination.

One supported loan-file pair is intended to produce a TRID Tolerance Reconciliation Sheet and a Closing-Day Verification Certificate. The latter is a personal checklist covering Cash to Close, rate-lock expiration, escrow cushion, first payment date, and a closing wire transfer verification checklist. It is not an official certificate issued by a lender or government agency.

Use the early-access button on the home page or email support@seeitasone.com. Please include only your contact details and a general question. Do not attach mortgage documents or include sensitive loan information.